*** SHIPPING & RETURNS ***

Commander Guarantee:

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All of our products are covered by our Commander Guarantee. We want you to feel in command, so if you have used one of our products for 30 consecutive days, and are not feeling more in command over your day and direction in life, we'll be happy to issue you a full refund, no questions asked.

 

Shipping Cost And Delivery

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Shipping:

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Orders of stocked goods are normally sent the day after, but no later than three days after. (High season 1-5 days). If the item is temporarily out of stock, delivery may take slightly longer. In this case, information will be in connection with the item that is pre-ordered, together with the expected delivery date.

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Cost:

 

All prices are stated including sales tax. Prices are current and may change without prior notice. Cost for shipping and any additional services are stated at checkout.

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Delivery:

 

Our normal delivery time is 2-5 workdays within Sweden, 7-10 workdays within Europe, and 10-30 days to the rest of the world (when in stock) starting from the day after you place your order. Under the current circumstances, we all do everything we can to maintain these delivery times, but delays can occur as of result. Please wait 2-3 workdays before you contact us about delays.

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Delivery Responsibility:

 

When your shipment has left our warehouse, the delivery responsibility passes to the shipping company that delivers your order. Superconductive Living AB can not provide a delivery guarantee for goods that are not in stock when ordering or for goods that have left our warehouse.

 

Credentials for parcel delivery:

 

The buyer / customer must be able to identify themselves with a valid ID document when collecting packages. If the recipient is different from the buyer, the recipient must be able to identify himself when delivering the package. A guardian can not collect a package addressed to a minor who does not have a valid ID.

 

Uncollected packages:

 

Your package normally stays at your servicepoint for 10-14 days before it is returned to us. We reserve the right to charge you for the costs that occurs for uncollected packages (administration, return shipping and handling). Therefore, we charge a fee of SEK 300 and invoice you for packages that have not been collected by you within the timeframe available. The charge also applies to shipments that could not be delivered due to the customer refusing delivery, when the customer was not present or when the customer has not confirmed that delivery can take place.

 

The invoice terms are 14 days. In the event of non-payment, a reminder fee of SEK 50 plus any default interest of 12% will be added.

 

IMPORTANT NOTE! Uncollected packages are not eligeble for refunds (or the Swedish 14-day right of withdrawal). Please note that if you want to exercise the right of refunds (cancel a purchase and want to return the item), you need to first pick up the package and then return it according to our instructions.

 

Delivery Barriers:

 

In the event of a delivery delay due to the customer providing incorrect information about the delivery address, or contact information such as e-mail address or mobile number for notification, the customer will be charged a fee of 300 SEK. Therefore, be sure to check that all information is correct before you make your purchase. The recipient must also be able to identify himself/herself during parcel delivery.

 

We do not take financial responsibility for any delays depending on the shipping company or if there are delays at our wholesale level. You as a customer are responsible for giving a correct delivery address (not box) at the time of order, if you have given an unapproved delivery address, you disclaim our responsibility to deliver on time. Any return transport will be charged to you as a customer as above. For changes to the delivery address afterwards, we are charged with a cost of SEK 150 excluding tax, this cost accrues to the customer.

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Pre-Orders:

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Inormation about the expected shipping and delivery times/dates on pre-order items, will be found on the product page for that product.

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Return Policy

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Return Guidelines:

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All returns must meet the following guidelines of the Return Policy to apply.

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NOTE: If you received your product damaged this would not be considered a return. Please read the full return policy for guidelines and instructions on how to resolve this issue. Damaged goods must be reported within 3 days.

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1. All product returns require the original order number. You can find your order number on the invoice.

2. Product must be in unused condition and complete.

3. All returns must ship within 30 days of receipt.  

4. Send us an email before returning.

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Return Adress:

Superconductive Living AB

Strombergsväg 108

907 28, UMEÅ, SWEDEN

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Return And Refunds:

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We will provide a label for all returns within Sweden but please note we will deduct the cost of the shipping label from the return. This also includes the cost for the returns when not picking up your package at your servicepoint in time before it automatically returns to us. If you wish to return on your own, you must let us know before you do.

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To be eligible for a refund when purchased as a gift, the product must be unused and undamaged. The customer is always responsible for return shipping and is responsible for the product until it reaches us. Thus, we recommend that you always add a tracking number for your return if you choose to return the product without the label provided by us.

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The refund for returns will be refunded, minus shipping. Refunds will be processed within 7-30 business days after arriving at the return adress.

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Disclaimers:

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Products that are received by Superconductive Living AB, Zero Resistance Planner in any of the following conditions are not eligible for return and may be rejected. Any product not purchased from the ZeroResistancePlanner.com. website. (other 3rd Party purchases must be returned where it was purchased.)

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Last updated: 2022-02-28